Политика доставки


Effective Date: 2025/4/1

Last Updated: 2026/4/1

This Shipping Policy applies to all wholesale, mixed-batch, and custom orders placed with VEXOAPPAREL. By placing an order, you agree to the terms outlined below.

1. Order Processing Time


  • Stock items: Processing time is 3–7 business days after payment confirmation.
  • Custom orders (logo, name, number printing, OEM/ODM): Processing time is 7–15 business days after design approval and payment.
  • Production and shipping times are estimates and may vary during peak seasons.

2. Shipping Methods & Carriers


We offer international shipping via reliable express couriers, air freight, and sea freight, including but not limited to DHL, FedEx, UPS, and TNT.

Shipping method will be confirmed based on order size, weight, destination, and your request.

3. Shipping Costs


  • Shipping costs are calculated based on weight, volume, destination, and selected shipping method.
  • Shipping fees are the responsibility of the buyer and are not included in product prices unless stated otherwise in the official quote.
  • Additional fees such as fuel surcharges may apply.

4. Delivery Time


  • Express shipping (international): 5–10 business days after shipment.
  • Air freight: 7–14 business days after shipment.
  • Sea freight: 25–45 business days depending on destination.

    Delivery times are estimates and not guaranteed. Delays caused by customs, weather, carrier issues, or local holidays are beyond our control.

5. Customs, Duties & Taxes


Buyers are fully responsible for all import duties, taxes, customs clearance fees, and other charges imposed by the destination country.

We will provide necessary commercial invoice and shipping documents, but we are not liable for customs delays or additional charges.

6. Order Tracking


Once shipped, we will provide a tracking number via email or WhatsApp.

You may track your order on the official website of the shipping carrier.

7. Lost or Damaged Shipments


  • If the package is lost in transit: We will assist you to file a claim with the carrier and resend or refund after the claim is approved.
  • If items are damaged upon delivery: Please contact us within 3 calendar days with photos and proof. We will resolve accordingly based on carrier investigation.

8. Address Responsibility


Buyers must provide a complete and accurate delivery address. We are not responsible for delays, non-delivery, or additional fees caused by incorrect or incomplete address information.

9. Mixed Batch & Wholesale Orders


All shipping terms apply equally to mixed-batch orders (mixed styles, colors, sizes) and bulk wholesale orders.

Contact Us


For shipping inquiries, please contact:

Email: vexoapparel@outlook.com

WhatsApp: +(86)19716387556

We reserve the right to update this policy at any time. Continued orders after updates constitute acceptance of the revised terms.